Sometimes appearances do not always seem so; like some of these promotions you get in the mail. I recently received a promotion from DIRECTV Satellite Company. The promotions said, $29.95 for a choice of programming, free installation, free dvd, and free three months of Showtime. We had a DIRECTV family vacation home in the mountains for two years. I wanted to make sure it was cost effective to switch from Brighthouse Cables Company to DIRECTV. After taking all the discounts, we concluded that going with DIRECTV would save us $30 per month per year. The contract is for a year and a half. So for the next six months it would return to normal pricing which is still about $9 per month cheaper than Brighthouse Cable Company.
Now that was great. although the draft was not discovered. And this happened that after 90 days of the warranty they called in the first service, for their work in any breakdown of the rental equipment. We don’t think it’s fair, especially since we haven’t seen this written. We pride ourselves on reviewing contracts and that any information given to us is accurate. However, this time, we learned that this word was entered after the purchase order. Really, it wasn’t our fault because, like I said, we had DIRECTV in another place for two years. It was therefore easy to suppose that he had continued to think in this way. Now, I’m not saying that all of this is bad. We are still here save money. However, I have put together a list of questions to ask any time you switch from cable to satellite or vice versa.
1. When you get a price quote, ask for the highest price including all fees and taxes so you can evaluate the whole picture.
2. Ask if there is a book installation.
3. If they say they will ship your armor, ask if you will pay for shipping.
4. Ask what the monthly rental fees are.
5. Ask if there is a warranty on the equipment and if labor is always included when it comes out to fix the problem.
6. If there are any insurance plans they want to sell you, ask what the monthly fee is. Find out what it covers in total, and see when you can purchase insurance. For example, after talking about their repair plan with DIRECTV, we found out that if you didn’t have this insurance, the cost for the repair was $70. But let’s say you need a service call after a period of 90 days. DIRECTV told us that you can ask for insurance plan the day you destroy. The cost would only be $14.95. Then they can add $5.99 to the insurance plan. Any subsequent repair calls will be free. Now, if I didn’t follow up on the question correctly, I would just be charged $70 and then $5.99 could be added for the insurance policy.
7. When signing the work order agreement, check whether it refers to the agreement “we will keep.customer-service-jobs”>customer request before signing a work order. /e-info.vn/tag/customer-service-skills”>”customer service agreements” typically come with your first request that will be after the fact. Review that some of the questions I mentioned above are written in the agreement .
8. The demand advanced by them, which would be the total cost, including taxes and fees.
9. How long is the contract? What are the penalties or charges for canceling early?
10. Can I put my account on hold if I go out of town? If he does so, he will change the time of the contract. The DIRECTV contract at our vacation home never changed since we put the account on hold every time we wanted to visit our home. But the new rule is when you put on a suspension, it changes your contract at the same time. It is also asked how long he can suspend the contract and what is the shortest period of suspension. DIRECTV allows suspension for no less than three days and no more than six months at a time.
11. If the satellites are to be exchanged, ask them if you own the equipment or if it is their business when the contract ends.
12. Ask them if you will take them with you if you move out of state. If so, are there any stipends or honors for setting it up?
I’m happy with EVERYTHING about DIRECTV, even though it can’t fix the future. Their picture quality is better than Brighthouse cable. Additions may be added to prevent this from happening. I’m pretty sure that typically DIRECTVis working with you on these issues and is only trying to protect itself from customers. he could abuse the matter. In addition, even Brighthouse Cable has actually changed its policy when it comes to reporting to you. Each technician seems to have a different story on how they do it. The last one told me that if they came out with the same problem within 30 days, they would charge me for service. The only line I agree with. And the savings of $360 the first year with DIRECTV is well worth it.
