On the afternoon of Sunday, October 21, 2007, my son and his girlfriend came to Red Lobster in Douglasville, GA looking for coconut shrimp and other scrumptious red sea lobster.
The house was reasonably full, so after a ten minute wait, the son and his girlfriend were seated.
The maid came in and brought silver and water. The moist, cheesy biscuits didn’t come out until they were served with their salad. Then he ordered Caesar Salad. They dug into the salads with gusto. The girl ate a few bites of his salad. She enjoyed it, and dug into another fork. This time he pulled out a piece of lettuce with his hair wrapped around it. They were also wrapped in crouton hair. The hairs soaked in the salad dressing seemed to go on forever when they pulled it out of the bowl. .
The girlfriend could not say much as she pulled her curly black hair, about 6 inches. At this point I will note that he has blonde hair. I was not told anything. She managed: “Oh my God!” The manager immediately searched for the nearest server.
The manager came to the table and explained to him that there was a hair in his salad. He said how very sorry he was, and that he would take her away and bring another. He refused to understand Caesar-Hair Sem.
In charge of the hair, here the handkerchief, and the salad. His son, Caesar, was a civil servant. Finally the maid servant came back and asked if there was a problem, when told about the problem she casually said “Oh, I’m sorry.
After waiting for another ten minutes, without refilling the drink, without adding any bread, he came out for food. He had a friendly tilapia and he had a son coconut shrimp. Each of them ate two bites and could not digest any more. The waitress asked if they wanted dessert because the manager said they could have a free desert because they hadn’t been in one of the salads.
They said that they did not want to be a free desert. The waitress went away and gave my son $32.00. The waiters told him that he felt sick and could not eat this. Again they asked to speak to the manager.
The manager returned. They tell him that they did not want the food, but that he should take the food from the bill. He said, “Well, because I didn’t seem so fastidious when you found your hair (which I interpreted as not making a scene). I thought you wouldn’t mind so I thought I’d give you just that. Free desert. Hair doesn’t come across in the food.”
He returned to his girlfriend and son, because he did not want to be left free; they removed the food bill. And they declared that they were willing to pay for his food and drink. The manager said he had to remove the salad bill because it had hair on it. Son and girlfriend agree reasonably.
Mr. Manager made a mistake. He took the cheaper meal, $12.00, my son’s meal, instead of the $18 meal that was his hair. The son and his girlfriend explained the maid’s mistake. Again they asked to speak to the manager.
The manager returned, visibly upset as he wandered his restaurant with a broken soda. They explained their situation and began to demonstrate their attitude. For he said that error was necessary. They said to him: It was also a mistake. They would not give him meal, but the children would give him dinner.
This manager’s attitude is getting big and fast. Most of them said that they would be happy only to be free in the desert. “I thought it was more than generous.” The friend said, now getting loud and looking around, “Well, most people didn’t get hair in their food.”
This manager, with a very sarcastic tone, told them “just forget it, I’ll take care of it”. He then said in a bitter tone, “Have a good night ma’am.”
Now we all hold our ground, no more eating at Red Lobster, 5th Street, and Douglasville.