Rudeness among customers seems to be a growing trend these days, making customer service more challenging than ever – even for hard-working, long-suffering professionals. Some people consider it chalked up as part of the territory, and therefore either avoid the customer’s job duties or go into them with a specific end in mind. But this mentality often results in the employer lacks the opportunity to strengthen its operations and services with dedicated help. force work It also ends the search of a person’s job if they have the luxury of holding on to a position that does not involve customer service. through
It is important to remember that customer-service-jobs”>customer-service goes beyond the realm of restaurants, retailers and hotels Most businesses that provide goods or services to customers have employees who work in government offices, hospitals, and many other places Of the people who work the hardest, they are often the most trusted and underappreciated workers.
So what is it that triggers these behaviors in people? But the training at home is impaired? Craving attention? Did you forget to take your medication? Or does he need therapy? Perhaps all of the above and more, but the reasons do not help a person in accepting the end of profane language and threatening reasons.
Since everyone has the right to expect quality customer service, it is important to see the people who provide this. the services themselves are people. They are not machines, they cannot perform miracles and they have feelings. It is also important to have a prospect’s customer-service-skills before evaluating their quality.
I will be the first to agree that if a company promises something to the public, then it certainly delivers. For example: a one hour order photo should not take five hours to process and still be charged the same price – even though they were technical. However, the methods of disparity of these types are silently removed, using obscenity or security.
What kind of service does the customer not necessarily want:
1. Opening 30 minutes early for one or two anxious customers who didn’t bother to find working hours before they left home.
2. Closing hours are marked as #1.
3. Allowing someone to cut in front of others who are in line because they are in a hurry.
4. They do not agree to proceed against the company of counsel for that very reason.
5. Providing service with a smile. (Although this is certainly more, I’d rather have someone who is really kind and cute without smiling than someone who smiles at me, which they have.
Despite the negative behavior expressed by some customers, most customer employees are expected to always maintain fairness and professionalism because they represent their company or organization. Most of this is a reasonable expectation. But where is the line drawn? And when is enough simply enough?
Not so long ago, a student got into an argument where I was working one morning when I was the only member of staff present. He confronted me about the printing system used in the field, which he did not particularly care for. I affirmed in a calm voice and tried to explain the rationale behind it to him, but on the other hand, with a raised voice, he proceeded to lash out at everything that came out of my mouth.
It quickly became clear that, although the student knew nothing about the fact that I could change the matter to his will, he was trying to intimidate me and evade it. I, however, did an unthinkable thing in my service – I told him that I expected him to be treated in the same manner as I had shown him, and that if he could not speak calmly to me, I was going to ask him. to leave him
The young man stood for a moment and gave me a confused look. “You will be new,” he said to me, “because everyone who works in this office knows how I am and is just about it.” Then he began to ramble on about the elections, muttering something about not caring anyway that graduation was approaching.
So many thoughts came to my mind at that very moment. Will the student complain about me and cause me to lose my job? Will he return with plans to turn, or even with physical force?
In fact, he came back a few minutes later and nervously said to me, “No one has ever said anything like that to me. I’m sorry if I offended you.” It appeared in the above interview that he experienced an epiphany. And that alone made the initial irritation worthwhile for me.
Unfortunately, many who provide customer service are subject to punitive actions or even fired if they act as I did and demand to be treated with respect. I didn’t always have the right to defend myself when needed. I’ve worked jobs where the prevailing view was that “the monster is always right” unless they resorted to actual physical violence or threats of violence, which was the only tipping point.
It seems reasonable for customers – not just companies and employees – to have a higher standard of behavior. When shouting or fighting between a customer and an employee is unacceptable, the organization may be the basic course of action for customers. Not only would this allow the public to know that businesses value their employees enough to expect them to be treated civilly at all times, but also for more rewarding experiences — and perhaps even long-term careers in customer service.
