Tag Archives: The Call

Leadership Qualities in the Call Center Work Environment

In a call center environment, it is important to have a team of managers in charge of day-to-day tasks. While many carefully explain the qualities of leadership over time, there are many who seem to have been born with the qualities necessary to be an honorable and productive leader. If you are interested in becoming […]

Importance of Call Verification

To most of us, there may be some instances where we called customer service or technical support for one of our products. It could be just an inquiry or a complaint. However, have you observed that in almost all of your calls, the representative asks for your identification? Why is call verification so important? As […]