“Estimates indicate that nearly 1 in 4 phones in the United States will be lost, stolen or damaged during the next twelve months” This is the first line on the FAQ page on the National Cellular Owners Association (NCOA) website. The next sentence says “Protect yourself from the cost of replacing a lost or stolen phone, which can cost you up to $350.00.” What many customers of NCOA and other third-party cell phone insurance companies have figured out is that they need protection.
When it comes to buying a cell phone online you will find that you are likely to get a better deal not buying directly from the cell phone service provider but a merchant merchant who can offer you the lowest price choice from a number of cell phone service providers such as Verizon, T-Mobile, or Sprint. With business brokers you have the ability to pricing, features, and other options including different cell phone services and providers, company, policy, and choose the phone that suits your purpose bets. Cell phone insurance from a third-party company will most likely be offered at the time of phone purchase for a one-time charge as opposed to a monthly charge when it is provided directly by the cell phone service provider.
What is the difference between direct cell phone service provider coverage and coverage from a third party? On the business end of things, commercial cell phone companies often have contracts with third-party insurance companies and earn commissions when a customer buys coverage from them rather than directly from the phone provider itself. Third-party companies only charge a one-time fee to cover you where when the coverage provided by your cell phone company is turned off monthly. Coverage period from third party companies only lasts for a specified period, usually for a year or less, where with a monthly payment of coverage per Your cell lasts as long as you pay the monthly fee. The big difference comes when it comes to actually using your cell phone insurance.
Let’s take a look at the NCOA to choose from here. From my experience and many others’ complaints it could be much more difficult to deal with third party cell phone companies when the phone is damaged, lost, or stolen. NCOA, for example, had over 150 complaints last year with the Better Business Bureau and more than 300 in recent years III. Complaints from NCOA range from denying every request to not responding to customers at all, and/or phones not working to send backup. My case was denied after I returned my phone lost (and probably stolen) overnight. to the movies. Their reason for denial was that my phone was lost due to “unknown damage/negligence”.
How can you avoid this disaster? The best way is to always do your due diligence and research the company’s complaints and details on coverage such as what is covered, what is not covered, and how long it lasts. Another point is to find a procedure to file a complaint and make sure you can talk to the person. Most of the third party companies would like to avoid human contact, so that it is easier to get your money and run. If you find yourself denied service, ask a third-party coverage company to contact a live person at the company’s office. It is possible to dig someone they know to buy if you want to try to find them, you are probably doing everything in your power to get what you are asking for a treat or your money. If that doesn’t work, you can file a complaint with the Better Business Bureau and/or pursue a lawsuit. If you can get the real person arrested, let them know that you are prepared to take further action if they continue to deny you.
In my case, after I was able to do quite a bit of digging, I was able to get a rep on the phone. I was really shocked when the rep said they had ordered a replacement phone and would contact me in a few days. I made sure to get his name and it turns out I asked the same rep who sent me my email denying it. Not only that, but the next day I received a letter from the group stating that my request had been approved and that my phone would be on the way. I was left thinking that I had lost my phone before with Verizon service and had protection. When reporting that I had lost my phone, I ended up deducting a $50 payment, but I was able to speak immediately with a real person and without saying much I was assured that I would have a replacement within 2 business days (which I did). The conclusion you can draw from this is that cell phone service providers want to keep your business while third party insurance companies want to keep your money.
