Since Vonage does not provide in-house technical support for its product, the only way to call technical support is to call the company and wait until a tech support agent answers and helps you. There are some things you can do with your service that will solve most problems and save you time for technical support agents.
The most common questions can be found on the Vonage website, under the support section. This will help you warm up the weekend. You can still call tech support for more difficult issues. Before you make a call, make sure your power cords are plugged in and check your Internet connection Making sure you can get online and work properly.
No Dial tone: This is one of the most common calls that people in the market will call. Without the dial tone you cannot make or receive calls. The first thing you’ll want to check is your Internet service. If you can get on the Internet and know your Internet connection is working then this is usually an easy fix by just rebooting the network. It’s your network cable or DSL modem, your Vonage device, and your router if you have one. To reboot, just unplug the power cords on each device, and then plug in one at a time starting from a DSL or Cable modem . After these loads you can then plug in the other device until everything is back online. Sometimes you can just unplug the cord on the Vonage device and plug it back in and the clock will come back and your Phone service will be needed again. This usually returns the dial tone back no problem, but if not call tech support.
Faxing: Faxing is possible with Vonage, but sometimes it will give you problems when sending or receiving faxes, there are some things you can do that will make the faxes easier to work with. In fax machine you want to turn off the Error Control. This will help come through the torches. Don’t rate the machine on the machine 9600. Set your machine to answer some calls for incoming faxes. If after completing all these steps you still cannot send to receive faxes, you will have to call a technician and they will have to make some adjustments from your end of the device. They can also send and test faxes as needed.
Hearing problems: If hearing problems the other party or have hearing problems sign you. because you have connection problems. Make sure you have a good connection, you can use the section on how to test my upload speed in the help section. To correct this you can go into your online account and change the seat saver to medium. This is sometimes all it takes to improve a child’s hearing. If you hear static on the line, this may be a sign that you are plugged into your home phone but you never connected to your old phone service provider. was dissolving Vonage has technicians that come out to your home and install phone service for you. Sometimes this can be done for free if you ask.
Most of the time rebooting the Vonage device will fix most of the issues you are having and this will save time for the technician. The best time to call without delay is as late night as you can or in the early morning hours. Since they are open for technical support 24 hours a day, you can find a time that is not at the highest call volume.
